Cancellation Policy

The Pink Elephant believes in helping to its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 24 hours of placing an order.
  • There is no cancellation of orders placed under the Same Day Delivery category.
  • No cancellations are entertained for those products that the The Pink Elephant marketing team has obtained on special occasions like New Year, Republic Day, Holi, Independence Day, Pongal, Diwali, Valentine Day, Christmas Day etc. These are limited occasion offers and therefore cancellations are not possible.
  • The Pink Elephant does not accept cancellation request(s) for damage product packaging from courier company. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

Exchange Policy

There could be certain circumstances beyond our control where you could receive a damaged / defective product or a product that is not the same as per your original order. Before sending any order(s), Our Quality Assurance team check all the parameters before dispatch. We will replace the product to your satisfaction. In such circumstances, before using the product, please get in touch with our Customer Care Team who will guide you on the process for the same at our Customer Care Number - +91 8826874118.

The return process of the product can be restricted depending on the nature and category of the product.

Conditions for Exchange:

  • Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
  • Products/Items/Order(s) should be UNUSED, otherwise it is unacceptable.
  • Products should be Exchangeed in their original packaging along with the original price tags, labels and invoices copy.
  • It is advised that the Exchange packets should be strongly and adequately packaged so that there is no further damage of goods in transit, otherwise it is unacceptable.