The Pink Elephant believes in helping to its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
- Cancellations will be considered only if the request is made within 24 hours of placing an order.
- There is no cancellation of orders placed under the Same Day Delivery category.
- No cancellations are entertained for those products that the The Pink Elephant marketing team has obtained on special occasions like New Year, Republic Day, Holi, Independence Day, Pongal, Diwali, Valentine Day, Christmas Day etc. These are limited occasion offers and therefore cancellations are not possible.
- The Pink Elephant does not accept cancellation request(s) for damage product packaging from courier company. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
No Refund Only Exchange
Exchange will be considered only if the request is made within 48 hours of receiving the order